Solumer

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INFORMATION INQUIRIES

FREQUENT QUESTIONS

1. What kind of products does Solumer sell?

Solumer specializes in the international distribution of raw materials for the chemical industry, such as surfactants, solvents, specialty chemicals and products for industrial processes.

In which regions does Solumer operate?

We are present in Latin America, with commercial offices and strategic allies in several countries, which allows us to offer logistic and commercial solutions adapted to each local market.

Is Solumer a manufacturer or a distributor?

Solumer acts as a strategic business partner, representing selected manufacturers globally and providing direct technical and commercial support to our industrial customers.

4. What are the advantages of working with Solumer compared to contacting the manufacturer directly?

We offer access to competitive conditions, technical support in the local language, after-sales follow-up, logistical advice and flexibility in quantities, terms and payment methods, minimizing risks in international transactions.

5. What is the process for requesting a quotation?

You can contact us through the form on our website or send us an email with your technical needs to receive a proposal tailored to your industry.

6. Does Solumer handle products under exclusivity contract?

Yes, we represent some brands on an exclusive basis for certain regions, which guarantees traceability, technical support from the manufacturer and commercial protection for our recurring customers.

7. Can you develop customized solutions or special products?

Yes, we work with manufacturers who have the capacity to formulate and adapt to specific customer requirements. In addition, we develop prototypes of products, parts, machinery and customized technology.

8. Do you offer technical advice or after-sales support?

Yes, our technical-commercial team provides support throughout the entire cycle: from product evaluation to industrial implementation and subsequent adjustments if necessary.

9. How does Solumer guarantee the quality of the delivered products?

Solumer inspects shipments on site and maintains a photographic record of the cargo. In addition, we work only with manufacturers audited and certified under international standards. Each shipment is accompanied by certificates of analysis and traceability documentation.

10. What international financing or payment options do you offer?

We offer conditions adapted to the client: prepayment, letter of credit, credit terms (subject to approval), and we work with first level banks.

11. What should I do if I have a complaint about the product received?

We have a structured protocol for the reception and analysis of claims. Our commitment is to respond within a maximum of 72 working hours with a technical and/or commercial solution.

INFORMATION ABOUT US

CONTACT US FOR ANY INQUIRY

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS